These terms of sale will apply if You place orders on Our Site.

3.1 Becoming a Customer

3.1.1 To place an order on Our Site You must be over 18 years of age, require Delivery in Our Delivery area or a Collection in Our collection catchment area and have a credit or debit card acceptable to Us in Your name.

3.1.2 When You register You will create a username and password which You must use whenever You shop with Us. You must treat Your username and password as confidential and must not disclose it to any third party. Please keep this information in a safe place because You will be responsible for all activities and orders made under Your password and username. If You think that someone else may either know or be using Your username and password, please contact Us immediately.

3.1.3 We reserve the right to decline a new customer registration or to suspend or disable Your Account at any time and at Our sole discretion.

3.2 Our Contract

3.2.1 Our Site invites You to buy goods from Us. Once You have placed an order on the Site We will send You an order acknowledgement by email setting out what You have ordered and the price of Your order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed Delivery of the goods to You or You have (or the person you have requested to Collect on your behalf has) completed Collection of the goods from Us. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.

3.2.2 These terms regulate the supply of goods to You by MyMINIMIX. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

3.2.3 The failure of MyMINIMIX to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. MyMINIMIX reserves its rights in respect of these terms and conditions at all times.

3.3 Price

3.3.1 The price of the item(s) You order will be the price on the Site at the time You place Your order or amend Your order. If a new price or promotion is in place after You have placed Your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to Your order.

3.3.2 We give You the choice of ordering certain items such as fruit and vegetables either by weight or by quantity. As it is difficult to select loose items such as these to an exact weight, if You order these items by weight We’ll charge You for the actual weight picked – and We always try and get as near as possible to the weight You ordered. Loose items are priced by weight in store, meaning that if You order by quantity and the items picked in store have a higher than average weight, You may be charged more than the guide price given online at time of order. If the items in store have a lower than average weight, You may be charged less than the guide price given online at time of order.

3.3.3 In addition to the price you will also be charged:-

• a. a Delivery slot or a Collection slot charge; and
• b. except where You have booked an Express Delivery or Express Collection (where no Minimum Basket Charge will apply), if the total price of Your items for Delivery is £39.99 or less; or Collection is £24.99 or less then You will be charged an additional £3 (the “Minimum Basket Charge”).

All charges, with the exception of single use carrier bag charges, will be displayed in the ‘Your Trolley’ section on the Site. The total price of Your items excludes delivery, collection and carrier bag charges.

3.3.4 For Your protection and security, and in order to verify the debit or credit card details provided, We will contact Your card issuer and perform a 3DS authentication check, or if your card is not enabled we will request a pre-authorisation of 1p on the day You checkout Your order to request a pre-authorisation of 1p. We will verify Your card for 1p each time You amend Your order. It is important to point out that this pre-authorisation is NOT a charge to Your card and will not be billed to You. Your card issuer may hold this amount for a short period, but this will never be taken from Your account.

3.3.5 The day before or on the day your order is Delivered or Collected, we will request a pre-authorisation for the amount of Your order at the time it was checked out, which is the amount shown to You when You confirm Your online order. We do this to ensure that the card details are still valid and that You have sufficient funds to complete the transaction.

3.3.6 We will debit the total value of Your checked out order once it has been Delivered or Collected. However, if there are differences between Your checked out order and the contents of Your Delivered or Collected order, an adjustment will need to be made to the amount debited from Your debit or credit card. In the event the total value of goods Delivered is less than the checked out order amount (for example if an item was unavailable and removed from Your order or due to price changes in accordance with

3.3.1 above), You will be refunded the difference. In the event the total value of goods delivered is more than the checked out order amount (for example if the price of weighted items differs from the amount specified in Your order in accordance with

3.3.2 above) or due to price changes in accordance with

3.3.1 above) You may see a separate charge on Your credit or debit card statement. The total amount payable by You for Your order (following any adjustment required) will be the amount shown at the bottom of the Delivery note given to You at the time of Delivery or Collection. Any required adjustments will be processed on the day of Delivery or Collection and may appear as a separate line on Your credit or debit card statement. However, the adjustment may take up to 5 working days to appear on Your statement depending on Your card issuer.

3.3.8 All prices quoted are inclusive of any Value Added or other tax.

3.4 No Excuses Guaranteed Changing your Mind

3.4.1 You can cancel Your order at any time prior to Delivery or Collection. If You want to add Goods to Your order or remove Goods and keep the same Delivery or Collection date, You need to Let Us Know before the order cut off time specified in Your order confirmation found on Your MyMINIMIX online account, a copy of Your MyMINIMIX order confirmation will also be emailed to You. Note that this option to add or remove Goods and keep the same Delivery or Collection date is not available for Express Delivery or Express Collections. However if You forget or change Your mind later, You can request a refund by following the steps at clause 3.4.3 below. If you find an item(s) is missing, you can request a refund for the missing item(s) within 3 days of Delivery or Collection through Your MyMINIMIX Grocery Home Shopping account or within 30 days of Delivery or Collection via our Help Centre. Refunds are subject to checks in accordance with our returns criteria and processing.

3.4.2 You can change Your order anytime up to Delivery or Collection, but We won’t necessarily be able to Deliver during Your originally selected Delivery slot, or provide Your Collection during Your originally selected Collection slot (and we won’t be able to do this if you have booked an Express slot). We may need to agree another day and time to complete Your order.

3.4.3 If you have ordered items which are not liable to deteriorate, or expire rapidly, and are not listed in clause 3.4.4 below You are able to change your mind and cancel your order for any reason within 30 days after Delivery or Collection for a full refund via our Help Centre. You will not be able to change your mind and cancel an order for items which are listed in clause 3.4.4 below after a period of 4 days from Collection or Delivery unless these items are damaged or faulty or in any way does not meet Our usual high standards. Items which are liable to deteriorate, or expire rapidly can be returned in accordance with clause 3.4.6 below.

3.4.4 Your right to return an item does not apply to certain goods unless these goods are faulty on Delivery or Collection or mis-described. These items are:

• Newspapers and magazines;
• CDs, DVDs, videos and computer software (which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying);
• items which cannot be resold for health and hygiene reasons once unwrapped (e.g. example body jewellery, mattresses, bedding, certain items of clothing, personal grooming products, medicines and certain baby products); flat pack furniture that has been partially or fully assembled;
• and items which have been installed using Our installation service.

Orders which fail to meet our usual high standards

3.4.5 When Your items are delivered please check that the order is not damaged. In the event that Your order is visibly damaged or in any way does not meet Our usual high standards, please Let Us know as soon as possible via our Help Centre. You can also request a refund through Your MyMINIMIX Grocery Home Shopping account within 3 days of Delivery or Collection. Refunds are subject to checks in accordance with our returns criteria (at 3.4.6 below) and processing.

3.4.6 If you discover that an item is damaged or faulty or in any way does not meet Our usual high standards, please do not continue to use your item(s) and please retain the original packaging where possible. You are responsible for the goods from Delivery or Collection and You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as We may require them to be returned and they must be returned to Us in the same condition as they were Delivered to, or Collected by, You. The returns policy for damaged or faulty items is set out below:

• Returns policy for items which are not liable to deteriorate, or expire rapidly – If You return an item(s) which is damaged or faulty, mis-described or parts are missing straightaway or within 30 days of delivery or collection you may request either a full refund, a price reduction, or replacement or repair of the item(s). If You discover the item(s) is damaged, faulty, mis-described or parts are missing after 30 days from delivery or collection, You may return the item(s) and request either a repair or replacement. If the repair or replacement provided by Us is not satisfactory, You can then request either a refund or price reduction. Please note that sometimes it will not be possible for Us to provide a replacement or repair for an item (e.g. because the product/parts no longer exist). In these circumstances MyMINIMIX will offer You a refund or price reduction.
• Returns policy for items which are liable to deteriorate, or expire rapidly – If You are not happy with the quality of any item(s), We will happily offer you a replacement item(s) or refund the money paid for the item(s) if You let Us know before the expiry of the “use by” or “best before” date indicated on the item(s) or, where an item is loose and does not specify a “use by” or “best before” date, within 7 days after You received Your order. You must store the item(s) in the manner appropriate to the type of goods (e.g. keep chilled goods chilled) as We may require them to be returned and they must be returned to Us in the same condition they were Delivered to, or Collected by, You. Note that sometimes it will not be possible for Us to provide a replacement for an item (e.g. because the item no longer exists). In these circumstances We will offer you a refund for the item only.

3.4.7 We take great care to source Our fresh produce from sustainable and ethical sources, supporting growers when seasonality and availability permit. This involves produce being sourced when it is in season from countries around the world. Consequently You may receive the same product from a number of different countries throughout the year. You will be able to see the country of origin on the pack at the point of Delivery or Collection, or alternatively You can ring Your local store and ask for the country of origin of any item of produce. If the country of origin of Our produce does not meet Your expectations We will happily refund the money if you let Us know within 7 days after You received Your order. You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled) as We may require them to be returned and they must be returned to Us in the same condition they were Delivered to, or Collected by, You.

3.4.8 Many of Our own brand products carry the Try Me Love Me promise and if You’re not 100% satisfied with them please contact Customer Services via our Help Centre and We will arrange for a refund and also an e-voucher will be credited to Your Account (to the equivalent value) to allow You to choose a replacement product as part of your next online shop with Us. Our Try Me Love Me promise applies to any item featuring Try Me Love Me on the packaging. How refunds work

3.4.9 If You are entitled to return goods or cancel Your order under this clause 3.4 and We have already debited Your card, We will reimburse any sum received from You including the cost of the standard delivery charge if applicable, in respect of such goods by crediting the card You paid with. Where You have specifically requested a refund via eGift Card, rather than a credit to the card You paid with, clause 3.12 shall apply to the issue and use of that eGift Card. We shall not refund the difference between the standard delivery charge and any premium delivery charge you have selected when ordering the goods. Please note that We shall not be responsible for any return costs for goods returned unless they are faulty, or otherwise permitted by these terms. Refunds onto Your payment card can take up to 20 days to appear in your bank or credit card account. This may depend on which bank you use and where it is located. We will make any refunds within 14 days of receiving the goods back or if we are collecting the goods from you, within 14 days of receiving your notification to us that You wish to return the goods.

3.4.10 If You have any problems with your purchase, or want advice on whether your items are considered liable to deteriorate or expire rapidly, we can offer help and assistance. Please see our Help Centre.

3.4.11 Your rights under UK or your national consumer legislation and any Manufacturer Guarantees are not affected.

3.5 Stock Shortages on Popular Goods

3.5.1 We do Our best to ensure that We have amazing availability but We do occasionally run out of some goods. When You place Your order We will ask if You would like Us to substitute an alternative similar product if Your chosen goods are not in stock at the time We dispatch Your order. If You do and when You receive Your order, You are not happy with the substitution, please Let Us Know as soon as You can so that We may handle this in accordance with clause 3.4. Please read all information on the product label carefully including any accepted substituted products. Where you have a standard Delivery (not an Express Delivery) where it is possible to do so, Our drivers will take You through the substitutions on the doorstep so if You let Our driver know s/he will take the goods away at that time. Where you have an Express Delivery our nominated third party courier driver will not be able to take you through the substitutions nor will they be able to take away the goods at the time, instead, please accept the goods and refer to the Help Centre or perform a self-serve refund through the MyMINIMIX Online Grocery website or mobile application. Where possible to do so, Our Collection colleagues will take You through the substitutions upon Collection, so if You let Our Collection colleague know s/he will take the goods away at that time.

3.6 Delivering Your Goods

3.6.1 We always aim to Deliver Your goods within the Delivery slot We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don’t Deliver all or any of the goods in Your order. Instances where it may not be possible to deliver Your order may include (but not limited to):

• where the driver believes it is unsafe or impractical to approach the property
• where the driver believes it is unsafe to deliver due to an uncontrolled/dangerous dog
• where the driver cannot deliver to the property due to bad weather

3.6.2 Ownership of, and risk in, the goods will pass to You once Your order has been Delivered. Read all information on the product label carefully including any accepted substituted products. If the delivery address stated on Your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.

3.6.3 We can only Deliver to an address stored in Your address book in the Your Account section of Our Site. We can only make a Delivery to an address within Our delivery area.

3.6.4 Our commitment is to deliver Your order to Your front door and offer to take it into Your home. There may be circumstances where this may not be possible (including but not limited to):

• where the driver believes they are at risk of injury;
• where the driver believes any stairs to Your front door are structurally unsafe;
• where the driver believes it is unsafe to enter the property;
• where the driver has not received clear permission to enter the property.
• where the driver is under instructions from Us not to enter the property (for example, due to Government guidelines relating to COVID-19).

In these circumstances the driver may ask to meet you in another location, as close as possible to your front door. If You are unable to meet the driver in another location then Your delivery may not be completed. You will not be charged if We are unable to successfully deliver Your Goods.

3.6.5. We are an ethical retailer and are committed to upholding both our legal and social obligations as a retailer of products. To achieve this position, we have a number of control checks throughout our purchase and delivery process, for example, we will only deliver to somebody who is, in our reasonable opinion, aged 18 or over.

It is your responsibility to ensure that the person accepting delivery is over 18 and can demonstrate this to us if challenged. If we are not satisfied that the person accepting delivery is over the age of 18, then we may not hand over your delivery. If there is no one at the Delivery address who is 18 years of age or over, we’ll notify You of Our visit and will return the goods to Our store. We’ll then contact You to arrange re-Delivery at a convenient time. You may have to pay another Delivery charge for this.

We also follow a “Challenge 25” policy for the purchase of alcohol and other age restricted products such as tobacco, DVDs and aerosols. Accordingly, when delivering age restricted products, if the person accepting your order appears to be under the age of 25, the driver will request photo ID (such as a passport, EU Photocard driving licence, National ID cards or proof of age card e.g. Citizencard, Validate UK, Portman Group card or local authority card with a holographic PASS logo) to prove that they are over the age of 18 and can lawfully purchase such products.

3.6.6 Due to licensing restrictions We can only Deliver alcohol during the licensing hours that are within Our Delivery times. These may vary by local store restrictions but are generally 8am – 10pm Monday to Saturday and 10am – 10pm Sunday in England, Wales and Northern Ireland; and 10am – 10pm Monday to Sunday in Scotland.

3.6.7 Recurring Slots

In the event that we open the ability to book recurring Delivery slots to you please note that only one recurring slot will be possible at any time and the recurring slot will remain active against your MyMINIMIX Groceries account until the earliest of: (i) you not using the recurring slot on two occasions; (ii) your cancellation of the slot; or (iii) our cancellation of the recurring slot at our discretion (for example, we may need to cancel the recurring slots on occasion due to operational constraints of our business or pandemic related capacity constraints). Please remember to actively choose to “skip” a slot in Your Account that you won’t be using, so that You avoid the recurring slot being cancelled automatically after two occasions of it being missed. Booking of recurring slots will always be subject to the availability of that slot at the time, and We are unable to guarantee any recurring slots (particularly where they fall on busy periods, such as a Bank Holiday; over the Christmas or Easter periods or busy periods due to any other unforeseen circumstances).

3.7 Collecting Your Goods

3.7.1 We always aim for You to be able to Collect Your order within the Collection slot We have agreed with You, but We cannot accept liability if We provide the goods for Collection outside of this slot or do not provide all or any of the goods in Your Collection order.

3.7.2 Ownership of, and risk in, the goods will pass to You once You have (or the person You have requested to Collect on Your behalf has) Collected Your order.

3.7.3 We can only allow Collection of orders from the MyMINIMIX store address stated in Your order (and that address must be within our collection catchment area). Your address (as stated in Your address book in the Your Account section of Our Site) must also be within Our collection catchment area

3.7.4 For security reasons, Our Collection colleague will ask You (or the person You have requested to Collect on Your behalf) a security question at the point of Collection of Your order. If You or the person You have requested to Collect on Your behalf are not able to answer the security question at the point of Collection We reserve the right to return the goods to Our store. You must treat Your security details as confidential and must not disclose it to any third party (unless you have requested someone to Collect the order on Your behalf). If You think that someone else may either know or be using Your security details and You have not authorised them to Collect Your order on Your behalf, please contact Us immediately.

3.7.5 If there is no one to collect Your order at the Collection point who is 18 years of age or over, We will notify You and return the goods to Our store. We’ll then contact You to re-arrange Collection at a convenient time. You may have to pay another Collection charge for this. Customers who are lucky enough not to look 25 or over, will be asked by Our Collection colleague to provide proof of age to show that they are 18 or over. Orders can only be Collected by persons over 18 years of age to ensure that We comply with laws regarding the sale of age-restricted goods e.g. alcohol.

3.7.6 Due to licensing restrictions We can only provide alcohol for Collection during the licensing hours that are within Our Collection times. These will vary by store but are currently 8am – 10pm Monday to Saturday and 10am – 10pm Sunday.

3.8 What We are Not Liable For

3.8.1 Whilst We take every care to Deliver Your order or provide Your order for Collection (as applicable), We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You or having the goods available for Collection from Us, arising out of Our supply or failure to supply the goods to You.

3.8.2 Nothing in this Agreement shall in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.

3.8.3. The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.

3.8.4 With the exception of faulty goods or returns made in accordance with clause 3.4 of these terms, We shall not be liable for goods once they have been Delivered to the delivery address, or Collected from us at the collection address, stated in Your order and if You ask a third party to move, transport or deliver the goods to any other address following Our Delivery or Your Collection, We shall not be liable for anything that that third party might do to the goods.

3.9 Use of Cards

3.9.1 If You find Your card has been used without Your authority please tell Us within 24 hours of finding out. You must also tell Your card issuer within the time limits You agree in Your card scheme rules.

3.9.2 You must pay for Your order using a UK based credit or debit card.

3.10 Expiry Dates

3.10.1 The colleagues who put together Your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as You would if You were in store shopping Yourself). However, please note that some fresh produce items naturally only have limited shelf life when they arrive in the store, therefore it is reasonable for them to have a shelf life of less than two days when they are Delivered or Collected.

3.10.2 A ‘typical life’ logo may be displayed next to some of Our fresh produce items to show You the typical shelf life You can expect of that product from the date of Delivery or Collection. While We try our best to give You an accurate estimate of a product’s typical shelf life, due to the nature of fresh produce, We cannot guarantee that a product will stay fresh for the typical shelf life displayed.

3.11 eVouchers

3.11.1 eVouchers are valid only on Grocery shopping orders placed on Our Groceries Site subject to these general terms and conditions. Your use of an eVoucher indicates Your agreement to be bound by these eVoucher terms and any eVoucher terms on the eVoucher itself. Myminimix will only honour an eVoucher if it is used in line with these terms and conditions of issue.

3.11.2 eVouchers that have not been issued by MyMINIMIX cannot be used on Our Site.

3.11.3 eVouchers that have been issued by MyMINIMIX are and shall remain the property of MyMINIMIX.

3.11.4 eVouchers can be added to Your Account by entering the code at checkout or in the Your Promotions/eVouchers section in Your Account. To apply an eVoucher to Your order You must select it in the promotions section at checkout. Use of an eVoucher may be subject to You providing proof of entitlement to use the eVoucher.

3.11.5 Each eVoucher issued is subject to specific terms and conditions of use. Unless expressly stated otherwise:

• eVouchers cannot be used in MyMINIMIX stores;
• eVouchers are not transferable and there is no cash alternative available.

Each eVoucher issued may be subject to other terms and conditions of use which may include, amongst other things:

• only for use on orders placed on specific day(s) or within a specified period;
• only for use on orders for Delivery or Collection on specific day(s);
• only for use on orders for Delivery or Collection within a specified timeslot;
• only for use on orders of a specific value;
• only for use on a first order by a new customer;
• only valid on orders that must contain a specific product, or a combination of specific goods;
• may exclude certain goods (including alcohol, tobacco, infant formula milk and prescription medicines, and may exclude other goods as may be specified by MyMINIMIX from time to time);
• cannot be used in conjunction with either specific eVoucher(s) or any other eVoucher(s) whatsoever.

3.11.6 All eVouchers have an expiry date. After the expiry date the eVoucher will be removed from Your Account.

3.11.7 All offers are subject to availability and while stocks last.

3.11.8 eVoucher value(s) may be adjusted if the total discount value is greater than the value of Your order.

3.11.9 MyMINIMIX reserves the right to withdraw or cancel any of its eVouchers at any time, either as a whole or for specific goods, or Delivery or Collection areas. If this happens, then the eVouchers may not be used for any orders placed after the date of withdrawal or cancellation. MyMINIMIX reserves the right to reject or cancel the use of an eVoucher where fraud or illegal misuse is suspected.

3.11.10 All eVouchers are, and will remain at all times, the property of MyMINIMIX and are not transferable or for resale.

3.11.11 No eVoucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.

3.11.12 In using an eVoucher You warrant that You are the duly authorised recipient of it. If You redeem or attempt to redeem an eVoucher to which You are not entitled You may be committing a civil or criminal offence.

3.11.13 If We believe that any eVoucher is being misused illegally or where fraud is suspected, MyMINIMIX reserve the right to withdraw or cancel an eVoucher and take any further action as MyMINIMIX deem appropriate.

3.11.14 You will have no claim against MyMINIMIX in respect of such rejection or cancellation of an eVoucher.

3.11.15 MyMINIMIX shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason.

3.12 eGift Cards

Your request for an eGift Card

3.12.1 An eGift Card can be requested by You, instead of a refund back to Your payment card, for eligible item(s) in Grocery shopping orders placed on Our Groceries Site subject to these general terms and conditions. Your request of and/or Your use of an eGift Card indicates Your agreement to be bound by these eGift Card terms and any eGift Card terms referenced in the eGift Card itself. MyMINIMIX will only honour an eGift Card if it is used in line with these terms and conditions of issue.

3.12.2 We will ask You to confirm Your choice to request an eGift Card instead of a refund back to Your method of payment. Once You have made that decision, You cannot change Your mind. We will always reserve the right to approve or deny an issue of an eGift Card to You and each request by You will be subject to Our approval.

3.12.3 MyMINIMIX eGift Cards are issued by MyMINIMIX Stores Limited, Great Wilson Street, Leeds, LS11 5AD.

3.12.4 Your eGift Card is non-transferable, please keep the eGift Card secure and treat the eGift Card like cash, as the card number is unique to You. We cannot offer a physical gift card, or cash in place of the balance if it is lost, faulty or stolen.

3.12.5 MyMINIMIX cannot be held liable for lost, faulty or stolen cards or any credit amounts on such eGift Cards.

3.12.6 MyMINIMIX reserves the right to amend the terms and conditions that apply to eGift Cards and/or discontinue the issue of eGift Cards at any time. If this happens, then the eGift Cards may not be used for any purchases after the date of withdrawal or cancellation.

3.12.7 No eGift Card may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.

3.12.8 In using an eGift Card You warrant that You are the duly authorised recipient of it. If You redeem or attempt to redeem an eGift Card to which You are not entitled You may be committing a civil or criminal offence.

3.12.9 If We believe that any eGift Card is being misused illegally or where fraud is suspected, MyMINIMIX reserve the right to withdraw or cancel an eGift Card and take any further action as MyMINIMIX deem appropriate.

3.12.10 You will have no claim against MyMINIMIX in respect of such rejection or cancellation of an eGift Card.

3.12.11 MyMINIMIX shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any eGift Card or any failure or inability of a customer to use an eGift Card for any reason.

Limits and exclusions of an eGift Card

3.12.12 Valid eGift Cards can be used in full or part-payment for purchases:
(i) online on Our Groceries Site;
(ii) online on the George Website (https://direct.Myminimix.com/george/); and
(iii) in any MyMINIMIX store within the U.K. (but excluding MyMINIMIX petrol stations, MyMINIMIX On the Move and at any third party concessions),
but cannot be used to purchase: (i) third party concessions or products; (ii) gift cards, (iii) tobacco; (iv) stamps; (v) petrol; (vi) lottery tickets; (vii) scratch cards; and (viii) phone credit top ups;

3.12.13 A maximum of £500 can be provided on a single eGift Card.

3.12.14 Your eGift Card will be valid of a period of 2 years from the later of: (i) its issue date; (ii) your last transaction (being either payment via the eGift Card or a top up of the eGift Card). Any unused balance will be lost after this date.

3.12.15 eGift Cards are not a cheque guarantee, credit or charge card and no interest is paid on card balances.

3.12.16 No change can be given on the eGift Cards and the balance on the eGift Card cannot be exchanged for cash.

3.12.17. MyMINIMIX will not keep money deposited on eGift Cards separate from its own funds. eGift Card balances are not covered by the Financial Services Compensation Scheme or the Financial Ombudsman Service.

How to use your eGift Card

3.12.18 To use the eGift Card in an eligible store, please present the E-Gift card as a print out or on Your phone screen to the checkout operator. Alternatively, scan at the self-scan checkout in store. The amount deposited or redeemed from an eGift Card will be shown on the till receipt which You should keep.

3.12.19 To use the eGift Card on Our Groceries Site or George.com select to add an eGift Card at checkout and input the eGift Card and pin. The amount redeemed from the eGift Card will be shown on your email order receipt which You should keep, You will be able to see Your remaining balance by adding the eGift Card to a new order.

3.13 Single-Use Carrier Bags

3.13.1 If You choose to Collect from one of our Click and Collect lockers We will fulfil Your order with carrier bags unless you tell us not to when you check out. A compulsory charge of 40p will be added to Your order to cover the charge of the bags used for Your groceries.

3.13.2 If You choose home Delivery or Click and Collect from store You will receive Your shopping conveniently in crates (or where it is an Express Delivery this will be brought to your door in a carrier or insulated bag owned by the driver) for You to unpack. The MyMINIMIX colleague will then take the crates (or any bags owned and used by the driver where it is an Express Delivery) back when You have finished.

3.13.3 Please note that for food safety reasons We will still need to pack certain items into single-use carrier bags, such as fresh meat and fish. For these items, the single-use carrier bags will be free of charge.

3.14 Delivery Pass

3.14.1 The MyMINIMIX Delivery Pass (“Delivery Pass”) is provided by MyMINIMIX Stores Limited (“we”, “us”, “our”). These terms and conditions set out the rules which apply to your purchase of a Delivery Pass.

To purchase a Delivery Pass you must be over 18 years of age and have a credit or debit card acceptable to us which is in your name.

The Delivery Pass means that you can receive (subject to the limitations set out in these terms and conditions) unlimited standard Deliveries of orders (note this does not include Express Deliveries) which you have placed on our grocery online website https://groceries.Myminimix.com (“MyMINIMIX Groceries”) in return for the payment of either a one-off fee or monthly instalments.

You can purchase the following Delivery Passes:

• Anytime Delivery Pass – 12 months (excludes Express Deliveries);
• Midweek Delivery Pass – 12 months (excludes Express Deliveries);

3.14.2 You can opt into (or opt out of) auto renewal of your Delivery Pass at any time by logging into Your Account and selecting that option. All auto-renewals will be processed at the Delivery Pass price on the date of renewal. Prior to any auto-renewal, we will contact you not less than 28 days before the renewal to allow you to cancel the Delivery Pass. Where we offer any other Delivery Passes on less than 12 month terms or via a goodwill gesture, these Delivery Passes will not automatically renew and should you wish to extend the period you will need to purchase a further Delivery Pass for any continuation.

3.14.3 To use your Delivery Pass you must spend £40 or more on your order on MyMINIMIX Groceries (“Minimum Qualifying Spend”). We reserve the right to increase or decrease the Minimum Qualifying Spend at any time. Any reduction in the Minimum Qualifying Spend will apply instantly to your Delivery Pass but If we do decide to increase the Minimum Qualifying Spend, that change will not apply to any Delivery Pass which you purchased before we made the change. It will only apply to any Delivery Pass which you purchase after we have made the change or upon any auto-renewal.

Paying for your Delivery Pass

3.14.4 You can choose to pay for your Delivery Pass either by paying a one-off fee when you purchase your Delivery Pass or by paying for your Delivery Pass in monthly instalments.

3.14.5 If you choose to pay monthly we will collect payment from the account which you have notified to us. The first instalment will be collected on the date on which you purchase your Delivery Pass and each subsequent instalment will be collected on or around the same day of each subsequent calendar month during the selected Delivery Pass term.

3.14.6 If we are unable to collect payment from you using the payment method you have selected we will email you to notify you that the collection of the payment has been unsuccessful and you will have 5 days to update your payment details. Until we have received any outstanding payments your Delivery Pass will be suspended and if we are still unable to collect payment following the 5 day period your Delivery Pass will be cancelled and You will not be eligible for the Saving Guarantee.

When can you use your Delivery Pass?

3.14.7 Once you’ve purchased your Delivery Pass you can start using it immediately for orders which You place on MyMINIMIX Groceries subject to the Minimum Qualifying Spend. You are not guaranteed a delivery slot through purchase of the Delivery Pass but you may choose any available delivery slot appropriate to the type of Delivery Pass which you have purchased. You cannot use your Delivery Pass to book Express Delivery slots, if you do book an Express slot, these will be subject to the Delivery charge for that slot.

3.14.8 If you have an Anytime Delivery Pass you can use your Anytime Delivery Pass for the delivery of any qualifying order that you have placed on MyMINIMIX Groceries subject to a cap of one delivery per day.

3.14.9 If you have a Midweek Delivery Pass you can use your Midweek Delivery Pass for the delivery of any qualifying order that you have placed on MyMINIMIX Groceries to be delivered on a Tuesday, Wednesday or Thursday subject to a cap of one delivery per day. If you have an order delivered on any other day of the week outside of this period you will be charged separately for delivery in accordance with the charges detailed on MyMINIMIX Groceries.

Can you use your Delivery Pass to have orders delivered to another address?

3.14.10 You can nominate another address to have your orders delivered to but your Delivery Pass can only be used by you and cannot be shared with anyone else. You cannot transfer the Delivery Pass to someone else’s name. If you are holidaying in the UK and want us to deliver an order to your holiday destination we will happily do this and you may use your Delivery Pass. However, you may not use your Delivery Pass where you ask us to deliver to other addresses such as friends or family where you are not the recipient of the order. We will monitor delivery addresses to make sure our customers are getting the best service we can offer and to ensure that your Delivery Pass is not being abused. We withhold the right to cancel your Delivery Pass at any time if we think you are using it outside of these Terms and Conditions. Where the Delivery Pass is cancelled for this reason we will not be able to refund any payments we have already received for that Delivery Pass but we will not charge you for future instalments that would have fallen due.

Missed Delivery

3.14.11 If we attempt to deliver your order and you are not at the address you have stipulated on the agreed day and time we will charge you for any additional delivery that we need to make for that order.

Seasonal Priority Booking

3.14.12 Delivery Pass holders shall have priority access to book Delivery slots during the week prior to Easter and for the period running one week before Christmas until and including New Year’s Eve.

We cannot guarantee Delivery during such periods and slots will be subject to availability. Please note this priority does not apply to Collection slots or Express Delivery slots.

Recurring Slots

3.14.13 Where you have an active Delivery Pass you will be able to book recurring delivery slots. Only one recurring slot will be possible at any time and the recurring slot will remain active against your MyMINIMIX Groceries account until the earliest of you not using the recurring slot on two occasions, or the expiry/cancellation of your Delivery Pass. Please remember to actively choose to “skip” a slot in Your Account that you won’t be using, so that You avoid the recurring slot being cancelled automatically after two occasions of it being missed. Recurring slots are not guaranteed (particularly those falling on a Bank Holiday or over the Christmas or Easter periods or due to any other unforeseen circumstances).

Cancellation within 14 days cooling off period

3.14.14 There is a fourteen day cooling off period which starts: (i) when you initially purchase; and (ii) when You auto renew your Delivery Pass during which you can cancel your Delivery Pass.

3.14.15 If you want to cancel your MyMINIMIX Groceries Delivery Pass inside this 14-day cooling off period and have not used it, we will refund the cost of the Delivery Pass in full onto Your payment card.

3.14.16 If you want to cancel your MyMINIMIX Groceries Delivery Pass inside this 14-day cooling off period and have used it, we will provide You with an e-voucher for the payment You made for the Delivery Pass minus the Delivery charges which You would have been charged without the Delivery Pass on Your Account.

Cancellation outside of the 14 days cooling off period

3.14.17 If you want to cancel your MyMINIMIX Groceries Delivery Pass outside of this 14 day cooling off period, whether You have used Your Delivery Pass or not, we will not be able to refund any payments we have already received and we will continue to charge You for any future instalments until the end of Your Delivery Pass Period. However, You can switch off auto-renewal on Your Account and allow the Delivery Pass to expire, once it has expired You will still be eligible for the Saving Guarantee at the end of Your Delivery Pass Period and so may be provided with an e-voucher in accordance with paragraph 3.14.21.

3.14.18 If You have any queries, problems or issues with Your Delivery Pass please consult our Help Centre.

Liability

3.14.19 The Delivery Pass is sold to you on the basis that you are a consumer and we will not be liable for any business loss (including but not by way of limitation, loss of profits, revenue, contracts, anticipated savings, or wasted expenditure). If we are in breach of these terms and conditions we will only be responsible for losses that you suffer as a direct result of that breach to the extent that those losses are reasonably foreseeable to both of us at the time you purchase your Delivery Pass.

3.14.20 This section shall not limit or affect our liability if we act negligently and this causes death or personal injury and does not otherwise exclude or limit any liability which law prohibits us from limiting or excluding.

Saving Guarantee

3.14.21 We guarantee that your Delivery Pass will cost you less than you would otherwise pay for the delivery of orders that you make on MyMINIMIX Groceries during the period during which your Delivery Pass is active (“Delivery Pass Period”). At the end of your Delivery Pass Period we will calculate the full price of each delivery slot you booked on MyMINIMIX Groceries during the Delivery Pass Period (this will only be for any qualifying Delivery Pass slot, so would not include any Express Delivery slots you have booked in addition to those). If the full price of those slots is less than the amount you paid for your Delivery Pass, we will refund you the difference. Any refund due will be made in the form of a non-transferable e–voucher which can be redeemed on MyMINIMIX Groceries only. This e–voucher will be automatically uploaded into your MyMINIMIX Groceries account once your Delivery Pass Period has ended. Where you have a 6 or 12 month Delivery Pass and Your Delivery Pass is cancelled before the end of the Delivery Pass Period, you will not qualify for this Saving Guarantee.

3.14.22 The Saving Guarantee offer is not valid on any 1 month Delivery Pass, a goodwill pass or the Priority Pass.

Governing Law

3.14.23 These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.

Changes to these Terms

3.14.24 We reserve the right to make changes to these terms and conditions at any time. If we make any changes to these terms and conditions we will let you know as soon as possible by posting the changes on MyMINIMIX Groceries.

Promotional Terms

Delivery Trial

3.14.25 Where we offer a free trial of any Delivery Pass it will be subject to the terms of that offer and be valid only for customers who have not had a Delivery Pass in the previous 12 months and have not previously used a similar promotional Delivery Pass trial offer. The free trial offer is not transferable and may not be sold or shared. After the free trial period you will be charged the one-off or monthly rate for the Delivery Pass selected unless you cancel your Delivery Pass before the end of the free trial period. We may revoke this offer at any time for technical, security, or business reasons, including fraud prevention.

3.15 Priority Pass

a) The MyMINIMIX Priority Pass (“Priority Pass“) is provided by MyMINIMIX Stores Limited (“we“, “us“, “our“). These Terms and Conditions set out the rules which apply to the Priority Pass, we are providing to eligible customers. We reserve the right to change the Terms and Conditions of the Priority Pass at any time. Priority Pass holders:

i. are a registered care home with the relevant government authority for your area (Care Quality Commission, Care Inspectorate Wales, Care Inspectorate Scotland or Regulation and Quality Improvement Authority Northern Ireland as replaced or superseded from time to time); or

ii. are a registered daycare organisation with the relevant government authority for your area (Ofsted, Care and Social Services Inspectorate Wales, Care Inspectorate Scotland or the Health and Social Services Board Northern Ireland as replaced or superseded from time to time) and have placed an order for a Delivery or Collection on our grocery online website https://groceries.Myminimix.com (“MyMINIMIX Groceries”) between 1 January 2020 and 26 January 2021; and

iii. have been confirmed as a Priority Pass holder by MyMINIMIX.

b) The Priority Pass means that you can receive (subject to the limitations set out in these terms and conditions) unlimited Deliveries subject to a cap of 1 per day of orders which you have placed on MyMINIMIX Groceries.

c) We reserve the right to amend, end, shorten or extend the validity of the Priority Pass at any time. Where we do change this validity or make any amendments to its terms, we will ensure we give you notice of these changes, particularly if the Priority Pass is due to expire.

Priority Pass Charges

d) in addition to the price of the items in Your order and any carrier bag charges you will be charged: (i) a Delivery slot charge (or a Collection slot charge as the case may be); and (ii) except where You have booked an Express Delivery (where no Minimum Basket Charge will apply), if the total price of Your items for Delivery is £39.99 or less (or for Collection is £24.99 or less) then You will be charged an additional £3 (the “Minimum Basket Charge”).

Can you use your Priority Pass to have orders Delivered to another address?

e) You can nominate another address to have Your orders Delivered to whilst You are residing at a different address but Your Priority Pass can only be used by You and cannot be shared with anyone else. You cannot transfer the Priority Pass to someone else’s name.

f) You may not use your Priority Pass where You ask us to Deliver to other addresses such as friends or family where You are not the recipient of the order.

g) We will monitor Delivery addresses to make sure our customers are getting the best service We can offer and to ensure that Your Priority Pass is not being abused. We withhold the right to cancel your Priority Pass at any time if we think You are using it outside of these Terms and Conditions.

Missed Delivery

h) If we attempt to deliver Your order and You are not at the address You have stipulated on the agreed day and time, We will return Your order to store and You will not be charged.

Priority Booking

i) The intention of the Priority Pass is that Priority Pass customers shall have priority access to book standard Delivery slots before other customers (but please note this priority will exclude seasonal priority access that is offered exclusively to Delivery Pass holders in accordance with paragraph 3.14.12 and shall also exclude any Express Delivery slots). We currently are permitting customers to see standard Delivery slots 14 days in advance and Priority Pass customers will see standard Delivery slots 21 days in advance, giving Priority Pass customers 7 days priority. We reserve the right to extend or reduce this priority period and ability to view Delivery slots at any time.

j) We cannot guarantee Delivery during such periods and slots will be subject to availability.

Recurring Slots

k) Where you have an active Priority Pass you will be able to book recurring Delivery slots. Only one recurring slot will be possible at any time and the recurring slot will remain active against your MyMINIMIX Groceries account until the earliest of you not using the recurring slot on two occasions, or the expiry/cancellation of your Priority Pass. Please remember to actively choose to “skip” a slot in Your Account that you won’t be using, so that You avoid the recurring slot being cancelled automatically after two occasions of it being missed. We are unable to guarantee recurring slots (particularly where they fall on busy periods, such as a Bank Holiday; over the Christmas or Easter periods or busy periods due to any other unforeseen circumstances).

Cancellation

l) If at any time We learn You are no longer eligible for the Priority Pass in accordance with paragraph a) or You breach these Terms and Conditions (including where we expect fraud or misuse of the Priority Pass) we reserve Our right to deactivate Your Priority Pass.

Liability

m) The Priority Pass is provided to you on the basis that you are a consumer and we will not be liable for any business loss (including but not by way of limitation, loss of profits, revenue, contracts, anticipated savings, or wasted expenditure).

n) If we are in breach of these Terms and Conditions we will only be responsible for losses that You suffer as a direct result of that breach to the extent that those losses are reasonably foreseeable to both of us at the time you use your Priority Pass.

o) This section shall not limit or affect our liability if we act negligently and this causes death or personal injury and does not otherwise exclude or limit any liability which law prohibits us from limiting or excluding.

Governing Law

p) These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.

Changes to these Terms

q) We reserve the right to make changes to these Terms and Conditions at any time. If We make any changes to these terms and conditions We will let You know as soon as possible by posting the changes on MyMINIMIX Groceries.

Where You are eligible for a Priority Pass but have an active Delivery Pass

r) Currently, if You have a Delivery Pass You will receive the same priority as a Priority Pass holder (as set out in paragraph i)). Please note we cannot guarantee availability of any slots and We reserve the right to extend or reduce any priority period and the ability to view Delivery slots at any time.

Moving from a Priority Pass to a Delivery Pass

s) Where We are offering Delivery Passes for sale and You would like to move from a Priority Pass to a Delivery Pass, You can self-serve this option in Your Account by cancelling your Priority Pass and opting into a Delivery Pass (please note Delivery Passes are subject to availability).

t) Where You have any questions on how Your Delivery Pass or Priority Pass works please refer to our Help Centre. The remaining terms below continue to apply. In the event of inconsistency between the amendments set out above and the terms below, the amendments above shall take precedence.

3.16 MyMINIMIX Perks Pass Trial Offer

3.16.1 The MyMINIMIX Perks Trial Offer (“MyMINIMIX Perks”) is provided by MyMINIMIX Stores Limited (“we”, “us”, “our”). This section 3.16 sets out the rules which apply to MyMINIMIX Perks, we are providing to eligible customers who meet certain loyalty conditions (as set by us from time to time). Our aim is that MyMINIMIX Perks is only offered to our most loyal customers and We will always maintain sole discretion on whether we will apply MyMINIMIX Perks to a customer’s account. As a guide (but subject to our change and discretion from time to time) to be eligible for the MyMINIMIX Perks initial trial offer, You must have an active account on our grocery online website https://groceries.Myminimix.com (“MyMINIMIX Groceries”) and You must have used that account to: i. place at least one Order between 19 February 2020 and 19 August 2021; and
ii. place at least 9 Orders between 19 May 2021 to 19 August 2021; and
iii. placed at least one Order every 14 days in the period 19 May 2021 to 19 August 2021; and
iv. over all Orders you have placed in the 19 May 2021 to 19 August 2021, Your average basket spend has been above £100 (after any eVouchers or MyMINIMIX colleague discount that has been applied, but excluding the Delivery charge).

3.16.2 MyMINIMIX Perks means that you can receive a number of discretionary perks as offered by MyMINIMIX from time, such as, priority access to Delivery slots and the ability to book a recurring Delivery slot (subject to the limitations set out in these terms and conditions and the offer from MyMINIMIX at the time).

3.16.3 As MyMINIMIX Perks is provided to you as a free perk to reward our loyal customers, We reserve the right to change the Terms and Conditions of, amend, end, shorten or extend the validity of MyMINIMIX Perks at any time.

When can you use your MyMINIMIX Perks?

3.16.4 Once You have received your MyMINIMIX Perks they will be automatically enabled on Your Account for use against orders for Delivery which You place on MyMINIMIX Groceries which have a total basket spend of over £100 (after any eVouchers or MyMINIMIX colleague discount that has been applied, but excluding the Delivery charge).

Can you use your MyMINIMIX Perks to have orders Delivered to another address?

3.16.5 You can nominate another address to have Your orders Delivered to whilst You are residing at a different address but Your MyMINIMIX Perks can only be used by You and cannot be shared with anyone else. You cannot transfer the MyMINIMIX Perks to someone else’s name.

3.16.6 You may not use your MyMINIMIX Perks where You ask us to Deliver to other addresses such as friends or family where You are not the recipient of the order.

3.16.7 We will monitor Delivery addresses to make sure our customers are getting the best service We can offer and to ensure that Your MyMINIMIX Perks is not being abused. We withhold the right to cancel your MyMINIMIX Perks at any time if we think You are using it outside of these Terms and Conditions.

Missed Delivery

3.16.8 If we attempt to deliver Your order and You are not at the address You have stipulated on the agreed day and time We will return Your order to store and You will not be charged.

Priority Booking

3.16.9 Where we include priority booking as a perk of MyMINIMIX Perks, MyMINIMIX Perks customers shall have priority access to book standard Delivery and Collection slots before other customers (but please note this priority will exclude both Express and same-day Delivery and Collection slots and unattended Delivery slots). We currently are permitting customers to see standard Delivery and Collection slots 14 days in advance and MyMINIMIX Perks customers will see standard Delivery and Collection slots 21 days in advance, giving MyMINIMIX Perks customers 7 days priority. However, due to the changing nature of our capacity, We reserve the right to extend or reduce this priority period and ability to view Delivery and Collection slots at any time.

3.16.10 As part of our priority booking offer to MyMINIMIX Perks holders, We will also include secondary priority access to book Delivery and Collection slots during the week prior to Easter and for the period running one week before Christmas until and including New Year’s Eve. Please note that this priority will be ahead of standard customers, but Delivery Pass holders will maintain first priority over seasonal Delivery slots in accordance with clause 3.14.12 above.

3.16.11 We cannot guarantee Delivery or Collection during such periods and slots will be subject to availability. Please note this priority does not apply to same day or Express Delivery or Collection slots, nor unattended Delivery slots.

Recurring Slots

3.16.12 Where we include recurring slots as a perk of MyMINIMIX Perks, You will be able to book recurring Delivery slots. Only one recurring Delivery slot will be possible at any time and the recurring slot will remain active against your MyMINIMIX Groceries account until earliest of you not using the recurring slot on two occasions, or the the expiry/cancellation of your MyMINIMIX Perks. Please remember to actively choose to “skip” a slot in Your Account that you won’t be using, so that You avoid the recurring slot being cancelled automatically after two occasions of it being missed. We are unable to guarantee recurring Delivery slots (particularly where they fall on busy periods, such as a Bank Holiday; over the Christmas or Easter periods or busy periods due to any other unforeseen circumstances).

Cancellation

3.16.13 If at any time We learn You are no longer eligible for MyMINIMIX Perks or You breach these Terms and Conditions (including where we expect fraud or misuse of the MyMINIMIX Perks) we reserve Our right to deactivate Your MyMINIMIX Perks.

Liability

3.16.14 MyMINIMIX Perks is provided to you on the basis that you are a consumer and we will not be liable for any business loss (including but not by way of limitation, loss of profits, revenue, contracts, anticipated savings, or wasted expenditure).

3.16.15 If we are in breach of these Terms and Conditions we will only be responsible for losses that You suffer as a direct result of that breach to the extent that those losses are reasonably foreseeable to both of us at the time you use your MyMINIMIX Perks.

3.16.16 This section shall not limit or affect our liability if we act negligently and this causes death or personal injury and does not otherwise exclude or limit any liability which law prohibits us from limiting or excluding.

Where You are have an active Delivery Pass or Priority Pass

3.16.17 If You have a Delivery Pass or a Priority Pass You will not be eligible for MyMINIMIX Perks as you will already benefit from certain priority and other benefits through those passes.

3.16.18 Where You have any questions on how MyMINIMIX Perks works please contact us at Help Centre.

3.17 Governing Law

These terms of sale are subject to English law and the exclusive jurisdiction of the English courts.

3.18 Changes to these Terms

These terms of sale are subject to English law and the exclusive jurisdiction of the English courts.